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Contact us

You can contact us on 0800 1777 880 or email the relevant team:

 

Mon - Fri 9:00am - 5:00pm

0800 1777 880

 

Mon - Fri 9:00am - 5:00pm

You can register your claim online via Add a new claim , or if you'd rather speak to us, just give us a call on 0800 1777 880 .

We're available 24/7, 365 days a year. If you need to make a windscreen claim, you can book your windscreen in for repair online or give us a call on 0800 1777 880 .

If your keys have been lost, damaged or stolen, all you need to do is contact our Key Assist helpline on 0800 1777 880 , 24 hours a day, 7 days a week.

If your car's being repaired by one of our approved repairers:

  • We'll give you regular updates on how the repairs are progressing and when they're expected to finish.
  • If you have any questions about your repairs, you can message us on web chat or you can call us on 0800 1777 880 Mon - Fri 9:00am - 5:00pm

If you're expecting a settlement because your car can't be repaired:

  • We'll call you to discuss your settlement, in the meantime we'll keep you up to date by email and text.
  • If we've already agreed an amount with you and you're waiting for your payment to arrive, please bear with us as it can take a few days for this to get to you.
  • Our FAQs are here to help and may answer some questions you have, alternatively you can email us at personal@cipinsurance.co.uk or you can call us on 0800 1777 880 Mon - Fri 9:00am - 5:00pm

Bank Holidays: CLOSED

If you want to provide more information about your claim, send us any documents, images, proof of purchase of car seats or personal belongings that were damaged as a result of your incident, you can do so online . There, you'll also be able to find out if there's any impact to your No Claims Discount and check the current status of your claim.

We are committed to providing you with the best possible service, however, we realise there may be times when we do not meet your expectations.

If you'd like to talk to us about a general query, you can call us on 0800 1777 880 .

Alternatively, our Complaints team are available:

Mon - Fri: 9am to 5pm

They can be reached directly on  0800 1777 880 .

You can also write to us at:

Paul Williamson
CIP Insurance Brokers Ltd
44 Main Street
Crumlin
BT29 4UR

If we're unable to resolve your complaint straight away, we'll acknowledge it promptly and keep you updated with any progress. If we've given you a final response and you are not happy, or more than eight weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). Their details are as follows:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

‍0800 023 4567

complaint.info@financial-ombudsman.org.uk

www.financial-ombudsman.org.uk

You must approach the Financial Ombudsman Service within six months of the final response to your complaint. Your rights as a customer to take legal action remain unaffected by the existence or use of this complaints procedure. However, the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.